Humanitarian tech initiatives fail when they start with a “shiny object” rather than a defined problem. Solutions are imposed rather than developed based on actual needs. A ‘graveyard of bad tech’ is expanding. Should humanitarians just admit they’re bad with technology?
During the International Red Cross Movement Conference in Geneva in October 2024, Host Lars Peter Nissen found a quiet corner to discuss pitfalls and opportunities in humanitarian tech with Heather Leson (Digital Innovation Lead at the International Federation of Red Cross and Red Crescent Societies) and Omar Abou Samra (Director of the Global Disaster Preparedness Center at the American Red Cross). Heather and Omar believe in technology’s usefulness to the industry, but stress that it must be integrated into humanitarian work with the same rigor applied to non-digital interventions.
This conversation is a call for better co-design between humanitarians and technologists to ensure impact measurement goes beyond vanity metrics like downloads. Heather and Omar pitch an approach similar to venture capital, where ineffective projects are shut down rather than endlessly sustained, and where human-centered design and cross-disciplinary collaboration are embraced. They discuss the secret sauce for better humanitarian tech, and that maybe it’s time humanitarians to rethink their role—not as central actors, but as collaborators in a larger system.